NEED SOME ADVICE? OR WANT A QUOTE?

If you are not sure what VoIP or broadband services are right for you, do contact us for a chat. We offer all clients a free consultation and would be very happy to assist you.
Address: Honeycomms, 39 Brookmill Rd,London SE8 4HU

Phone: 03333-44-5454

Email: enquiries@honeycomms.net

Get In Touch

Contact Us MONDAY – FRIDAY 8.30AM – 6PM
Support desk telephone number: 03333-44-5454

We will need to know:

  • The time of day the problem occurs
  • How long the service is affected
  • If the problem is continual or intermittent
  • For broadband, whether it only happens when you carry out more data-heavy activities like downloading.
  • How many people, sites or offices are affected by the issue?

We will log your issue, e-mail a unique reference number to you and an engineer will be in touch to help you (initial investigations will be conducted on the same day during working hours).

OUT OF HOURS – EVENINGS, WEEKENDS AND UK HOLIDAYS
As a provider of business communications services (not residential), our operation is designed around core office hours, however we understand that occasionally support will be required outside of these times.

NON URGENT out of hours support

Please e-mail support@honeycomms.net.  You will receive a confirmation e-mail with a unique reference number and an engineer will contact you on the next working day to work on resolving your issue.

URGENT out of hours support

Some of our customers sign up and pay to receive urgent out of hours support.  If you have done so, our engineers can be contacted on Telephone: 03333-44-5454 and following the instructions made available to you.   Please note that additional costs may be incurred for accessing out of hours support.

HONEYCOMMS FORMAL COMPLAINT PROCESS
We hope you never have cause to complain about our service, but we understand no service is perfect and sometimes it may be necessary to contact us about a problem.  If you have followed our Issue Resolution process and wish to escalate your issue into a formal complaint please contact us in writing and we will respond immediately upon receipt:

By e-mail: complaints@honeycomms.net

By Post: Simon Stenhouse, Director, Honeycomms, 39 Brookmill Road, London, SE8 4HU.

FURTHER HELP

OMBUDSMAN SERVICE

Honeycomms is a participating company with Ombudsman Services.  If you have followed the Honeycomms Issue Resolution and Formal Complaints processes and we have still not managed to resolve your complaint to your satisfaction within 8 weeks we sincerely apologise for this.

You can get further help by submitting a complaint to Ombudsman Services.

You can call Ombudsman Services by calling 0330-440-1614 Monday to Friday from 9.00am to 5.00pm.

OFCOM

Honeycomms is registered with the communications regulator Ofcom.

If you need advice or wish to complain to Ofcom, you can call them on 0300-123-3333 or 020-7981-3040 Monday to Friday from 9.00am to 5.00pm.

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