We hope you never have cause to complain about our service, but we understand no service is perfect and sometimes it may be necessary to contact us about a problem. If you have followed our Issue Resolution process and wish to escalate your issue into a formal complaint please contact us in writing and we will respond immediately upon receipt:
By e-mail: firstname.lastname@example.org
By Post: Simon Stenhouse, Director, Honeycomms, 39 Brookmill Road, London, SE8 4HU.
Honeycomms is a participating company with Ombudsman Services. If you have followed the Honeycomms Issue Resolution and Formal Complaints processes and we have still not managed to resolve your complaint to your satisfaction within 8 weeks we sincerely apologise for this.
You can get further help by submitting a complaint to Ombudsman Services.
You can call Ombudsman Services by calling 0330-440-1614 Monday to Friday from 9.00am to 5.00pm.
Honeycomms is registered with the communications regulator Ofcom.
If you need advice or wish to complain to Ofcom, you can call them on 0300-123-3333 or 020-7981-3040 Monday to Friday from 9.00am to 5.00pm.