NEED SOME ADVICE? OR WANT A QUOTE?
Get In Touch
Contact Us MONDAY – FRIDAY 8.30AM – 6PM
We will need to know:
- The time of day the problem occurs
- How long the service is affected
- If the problem is continual or intermittent
- For broadband, whether it only happens when you carry out more data-heavy activities like downloading.
- How many people, sites or offices are affected by the issue?
We will log your issue, e-mail a unique reference number to you and an engineer will be in touch to help you (initial investigations will be conducted on the same day during working hours).
OUT OF HOURS – EVENINGS, WEEKENDS AND UK HOLIDAYS
NON URGENT out of hours support
Please e-mail firstname.lastname@example.org. You will receive a confirmation e-mail with a unique reference number and an engineer will contact you on the next working day to work on resolving your issue.
URGENT out of hours support
Some of our customers sign up and pay to receive urgent out of hours support. If you have done so, our engineers can be contacted on Telephone: 03333-44-5454 and following the instructions made available to you. Please note that additional costs may be incurred for accessing out of hours support.
HONEYCOMMS FORMAL COMPLAINT PROCESS
By e-mail: email@example.com
By Post: Simon Stenhouse, Director, Honeycomms, 39 Brookmill Road, London, SE8 4HU.
Honeycomms is a participating company with Ombudsman Services. If you have followed the Honeycomms Issue Resolution and Formal Complaints processes and we have still not managed to resolve your complaint to your satisfaction within 8 weeks we sincerely apologise for this.
You can get further help by submitting a complaint to Ombudsman Services.
You can call Ombudsman Services by calling 0330-440-1614 Monday to Friday from 9.00am to 5.00pm.
Honeycomms is registered with the communications regulator Ofcom.